Delivery & returns

Last updated: 21 October 2026

Here is everything you need to know about delivery, payment, returns and appointments at Sama’ati (سمّاعتي). If you have a question, message us on WhatsApp — we are happy to help.

Free delivery

We deliver to Lebanon, Syria and Iraq, and delivery is free. We do not deliver to other countries at the moment.

Delivery times

  • Lebanon: 2-3 business days
  • Syria: 5-7 business days
  • Iraq: 5-7 business days

These times start once your order is confirmed. They are estimates, and delivery may take longer during holidays or for reasons outside our control. If there is a delay, we will let you know.

We call you before delivery to confirm your order.

Payment: cash on delivery

You pay in cash when your order arrives. We do not take card payments online. If you can, please have the exact amount ready.

Checking your parcel when it arrives

Please check your parcel when it arrives — ideally in front of the person delivering it:

  • Make sure the package is closed and not damaged.
  • Check that the items match your order.
  • If something is damaged, missing or wrong, tell the person delivering it, and contact us the same day on WhatsApp or by email.

Returns

How to request a return

Contact us within 7 days of receiving your order:

Please include your order number, and tell us which item you want to return and why. We will reply with the next steps.

Return conditions

  • The item is returned within 7 days of delivery.
  • The item is unused, complete and in its original packaging, with all its accessories and documents.

Hearing aids and in-ear products (hygiene)

Hearing aids and any parts that go inside the ear are personal-hygiene products. For your health and the health of our other customers: Opened or used hearing aids and in-ear products can only be returned after you send us photos of them on WhatsApp and we approve the return.

This does not apply to faulty products, which are covered by our warranty — see our Terms & conditions.

Refunds

Once we have received and checked the returned item, we will refund you within 7-14 business days. How you get your money back: in cash when we collect the item, or in cash at our store.

Damaged, faulty or wrong items

If an item arrives damaged or faulty, if it is not what you ordered, or if something is missing, contact us as soon as possible — within 3 days of delivery — with your order number and, if you can, a photo.

We will arrange a replacement or a refund, at no extra cost to you.

Hearing tests and consultations

Hearing tests are by appointment, and you book them on WhatsApp. When you order a hearing aid online, you can also ask for a consultation.

Need to change or cancel your appointment? Message us on WhatsApp at +961 71 314 328 as early as possible, and we will find a new time with you.

Store address: Jdeideh, Mar Youhanna Street, Sama’ati Building, Floor 2, Lebanon

Contact us