Terms & conditions

Last updated: 31 October 2026

Welcome to samaati.com. These terms explain the rules for using our website and buying from Sama’ati (سمّاعتي). By using the website or placing an order, you agree to these terms. Please read them carefully, and contact us if anything is unclear.

About us

Sama’ati is a hearing-care shop in Lebanon, operated by Market Line CO LTD S.A.R.L. Store address: Jdeideh, Mar Youhanna Street, Sama’ati Building, Floor 2, Lebanon. You can reach us on WhatsApp at +961 71 314 328 or by email at info@samaati.com.

Using our website

  • Please use the website only for lawful purposes, such as browsing products, placing orders and contacting us.
  • Please give correct and complete information when you order, so that we can deliver to you.
  • If you create an account, keep your password private. You are responsible for orders placed from your account.
  • Please do not try to disrupt the website or to access parts of it that are not meant for you.

The text, photos and logo on this website belong to Sama’ati or are used with permission. Please do not copy them without our agreement.

Products and prices

  • All prices are in US dollars (USD).
  • Prices and availability can change without notice. The price you pay is the price shown when you place your order.
  • Exception for the H8: if you bought one H8 hearing aid under our “buy one now, the second later” offer, you can order the second piece for $200 whenever you are ready, with no deadline and no obligation to buy it, even if our prices change. The first piece is always the one at $300, and the second is ordered on WhatsApp. This applies while the H8 is available. If it is out of stock or discontinued, we will contact you to discuss your options.
  • Apart from a clear pricing error, as explained below, the price you see at checkout is the full price you pay: there are no extra fees or hidden fees.
  • Delivery is free, so no delivery charge is added to your order.
  • We try to describe and show our products accurately. Product photos are for illustration, and colours may look slightly different on your screen.
  • If we find a clear error in a price or a description, we will contact you before delivery. You can then choose to go ahead at the correct price or to cancel the order at no cost.

Orders and confirmation

After you place an order, you will see an order number. Please keep it — you will need it if you contact us about your order.

Your order is accepted once we have confirmed it with you. We may decline or cancel an order — for example, if an item is out of stock, if we cannot reach you to confirm it, or if the delivery address is outside our delivery area. If this happens, we will let you know. Because you pay on delivery, you will not have paid anything.

Payment: cash on delivery

We accept cash on delivery only. You pay the order total in cash when your order arrives. We do not take card payments online, and we will never ask for your card details.

Delivery

We deliver only to Lebanon, Syria and Iraq, and delivery is free. Delivery times and other details are on our Delivery & returns page.

Refusing an order on delivery

If you no longer want your order, please tell us as early as possible on WhatsApp or by email — ideally before it is sent out.

If orders are refused at the door repeatedly without a good reason, we may decline future orders from the same customer.

Returns

Our returns rules — including the time limit, the condition of items and how refunds work — are on our Delivery & returns page.

Hearing aids: important health information

  • The information on this website is general. It is not a medical diagnosis or medical advice.
  • Before choosing a hearing aid, we recommend a hearing test or a consultation, so that the device suits your hearing. You can book one on WhatsApp.
  • Please read and follow the instructions that come with your hearing aid, including how to use, clean, charge and store it.
  • If you have ear pain, discharge from the ear, or a sudden change in your hearing, please see a doctor.
  • A hearing aid can help you hear better, but it does not restore natural hearing, and results differ from person to person.

Warranty

Hearing aids sold by Sama’ati come with a warranty of 12 months from the date of delivery.

Sama’ati 12-month warranty coverage

The Sama’ati hearing aids include a 12-month free warranty starting from the purchase date. This covers any “non-human failure”, such as manufacturing or internal defects.

The warranty explicitly does not cover:

  • Damage caused by incorrect or improper use.
  • Damage from a lack of regular cleaning, including internal damage caused by earwax buildup.
  • Damage resulting from trying to force open, self-disassemble, or repair the devices yourself.
  • Damage caused by force majeure events, such as floods, fires, or earthquakes.

To make a warranty request, contact us on WhatsApp or by email with your order number. This does not affect any rights you have under the law.

Our responsibility

We do our best to keep the website accurate and working, but we cannot promise that it will always be available or free of errors.

If something goes wrong with your order, our responsibility is limited to repairing or replacing the product, or refunding the price you paid for it. We are not responsible for losses that could not reasonably have been foreseen, or for problems caused by using a product against its instructions.

Nothing in these terms limits our responsibility where the law does not allow it to be limited.

Governing law

These terms are governed by the laws of Lebanon. If there is a disagreement, please contact us first — we will always try to solve it with you directly.

Changes to these terms

We may update these terms from time to time. The version shown on this page when you place your order is the one that applies to that order.

Contact us